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Our returns policy is designed to be very simple and easy to understand, whilst also conforming to the latest regulations and ensuring your rights as a consumer are fully supported.
Returns within 14 working days:
Under the consumer contracts regulations (2014), you have a 14 working day cooling off period in which any goods purchased can be returned for a full refund, for any reason. This period starts the day after delivery is made. This allows you to inspect the goods you purchase, and ensure that you are satisfied.
If you would like to return your goods, please use the returns request form below let us know, we will then provide you with an address to return your item(s) to. Include a copy of your original invoice in with the goods. Once we receive your goods back, we will issue a full refund to your payment card within 48 hours, this refund will be for the full value of the goods purchased, including basic delivery charges. We cannot refund any premium delivery options. We strongly recommend when returning goods for a refund that you use a registered or recorded postal service - we cannot be responsible for any items returned to us but not received.
Returns made after 14 working days:
Any returns made after the 14 working day period will be subject to the warranty conditions on the product you have ordered. If a fault or problem occurs with goods purchased from us, please please use the returns request form below let us know, we will then contact you to discuss the best way of resolving any problems with a minimal level of inconvenience to yourself.
Notes and Exclusions:
Please note that due to hygiene reasons, we are unable to offer refunds or exchanges on some items such as Swimming Goggles once they have been removed from their packaging. This list is not exhaustive, and if you have any questions, please don't hesitate to contact us. Refunds can only be made to the card used to complete your initial transaction, no cash alternatives are available.
The above returns policy does not affect your Statutory Rights.